Refund Policy – Al-Saudia Tibbi Foundation

At Al-Saudia Tibbi Foundation, we are committed to delivering premium herbal formulations that support holistic wellness. Our flexible order management is designed to offer you peace of mind, while our rigorous quality controls ensure that every product meets our high standards. Please review the terms below before placing your order.

Refund Policy Terms

Order Flexibility
Once an order is placed, it may be canceled, returned, or refunded—subject to the conditions outlined herein.

Pre-Shipment Cancellation

• Cancellation Window: Orders may be canceled without penalty if the request is submitted before the product is shipped.
• Full Refund: Cancellations made during the pre-shipment phase will receive a full refund to ensure customer satisfaction while keeping logistics streamlined.

Post-Shipment Returns

• Return Eligibility: Once an order has been shipped, it cannot be canceled but may be returned under specific conditions, such as damage or incorrect items.
• Return Process: Report any issues within 24 hours of delivery, providing clear photographic evidence. Approved cases will be processed as returns, with refunds or replacements issued at our discretion.

Strict Return Conditions

• Product Integrity: For hygiene and safety reasons, only products that remain unopened and in their original condition are eligible for return—except in cases of manufacturing or shipping errors.
• Return Shipping: Customers will be responsible for return shipping costs unless the return is due to a defect or error on our part, in which case our customer support team will provide further instructions.

Quality Assurance & Product Authenticity
Every product undergoes thorough testing and quality verification before dispatch. Should you have concerns regarding product authenticity or quality, please contact us immediately.

International Order Considerations
International orders follow the same cancellation and return guidelines as domestic orders. All issues must be reported within 24 hours of delivery for review.

Hygiene & Safety Assurance
Products that have been opened or used cannot be returned, refunded, or exchanged—except in cases of verified defects or shipping errors.

Efficacy & Usage Disclaimer
Herbal formulations may interact uniquely with individual body chemistries, so refunds or exchanges will not be issued based solely on perceived efficacy or performance.

Storage & Handling Requirements
To maintain product integrity, please adhere to the provided storage and usage guidelines. Non-compliance may render a product ineligible for a return or refund.

 

Need Assistance?
For any inquiries regarding our products or order concerns, please contact our customer support team:
📞 0300 0446451 | 0345 1679939
🌐 www.alsaudiatibbifoundation.org
📧 orders@alsaudiatibbifoundation.org

By purchasing from Al-Saudia Tibbi Foundation, you agree to the terms outlined above. We appreciate your trust in our natural wellness solutions.